Delaware Valley Urology, LLC

Patient Services Representative

US-NJ-West Berlin
12 months ago
Job ID
2016-1010
# of Openings
3
Category
Hidden (24441)

Overview

DVU is hiring Patient Services Representatives (PSRs)! We are looking for hardworking, dedicated, customer service focused individuals to work full time in our office located in Washington Township (Sewell).  

Responsibilities

The duties of the PSR include but are not limited to the following functions:

  • Answering phone calls in the Phone Unit which include scheduling, rescheduling, and cancellations.
  • Acknowledge patient’s arrival in a timely and pleasant manner.
  • Distributes HIPAA paperwork and obtain proper signature through EMR.
  • Registers new patients with the computer system.
  • Collects co-pays.
  • Informs patients of outstanding balances and requests payment.
  • Assists in answering office telephones, takes accurate messages, schedules appointments, or any other patient request.
  • If precertification is required for the office procedure or radiology procedure ensures the precertification is obtained.
  • Balances all monies collected against the office/procedure visit.
  • Coordinates patient flow with clinical staff.
  • Schedules follow up appointments.
  • Other duties as assigned.

Qualifications

Job Requirements: 

  • High school diploma or general education degree (GED).  
  • Previous healthcare experience preferred.
  • Candidate must have excellent customer service skills.
  • Previous EMR experience.

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